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Frequently Asked Questions

Return & Exchange

What is the return and exchange policy? If you don't love it, return it! We want you to be just...

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Return & Exchange

What is the return and exchange policy? If you don't love it, return it! We want you to be just as happy with your Velour products as we are! If in any way you are...

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Payment & Shipping

Do you ship internationally? We are pleased to offer FREE shipping within Canada and the U.S. on orders of $50 or more and flat rate shipping of $6.99 on all international orders.  Depending on your...

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Usage & Care

How do you remove false eyelashes? To remove Velour Lashes, use your finger or applicator and gently pull from the outer corner of the lash band across the eye. Never pull on the lash hairs...

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About False Eyelashes & Suitability

What is the difference between synthetic disposable lashes and Velour Lashes? The key differences between disposable lashes and Velour Lashes are the lash design, quality of material and how they are made. Because Velour Mink...

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