Below are questions we frequently receive about false eyelashes, including the difference between mink and synthetic silk lashes, care and maintenance of false eyelashes, use and application, return policy, and much more!
Frequently Asked Questions
About False Eyelashes & Suitability
The key differences between disposable lashes and Velour Lashes are the lash design, quality of material and how they are made. Because Velour Mink Lashes are made from 100% sustainably sourced Mink hair, they have a natural shine, are super lightweight and flexible, and can be curled like real human hair to provide a natural, feathery look on the eyes. Best of all, each pair of Velour lashes are hand-made and can be worn up to 25 times with proper care and maintenance.
Disposable lashes that you find in drugstores are likely made with plastic fibers which are thicker and heavier, generally making them less comfortable and more irritating to the eye - especially for those not accustomed to using false eyelashes. Plastic disposable lashes also tend to be less soft and more difficult to curl resulting in an unnatural look. While lower in price, disposable lashes can only be worn a few times before they need to be replaced.
Due to our uniquely designed, cotton-thread band, applying your Velour Lashes should take you under 5 minutes! This includes waiting for glue to become tacky and for the lash to set on your natural lashes.
Remember, practice makes perfect! For those new to false lashes, we recommend using our Two EasyLash Applicator and watching our step by step guide here on lash application to help apply your Velour Lashes with ease and accuracy.
Velour Lashes are known for their durability and quality, allowing for an average of20 plus uses with proper care! To ensure you get the most use out of your Velour Lashes it is essential to take care/clean them after each use. For more tips on how to care for Velour Lashes, visit our How To Care page >>
Velour Lashes are made up of 100% natural and ethically sourced Mink hair and sterilized to ensure that it is hypo-allergenic. Each strand of Mink hair is sterilized and carefully cut and curled to create a pair of Velour Mink Lashes through a 100% hand-made process. Unlike synthetic lashes, our 100% natural Mink hair is free from any chemical processing, plastic, and dyes which allow for an extremely soft, comfortable, and natural look.
Velour’s Synthetic Silk lashes are made from the highest quality tapered fibers and are specially designed to mimic the look, feel and comfort of our luxurious Mink Lashes. Similar to our Mink line, each pair of Velour Silk lashes are expertly hand-made and can be worn up to 20 times with proper care. Silk lashes are sold exclusively on velourlashes.com or at Sephora only.
Usage & Care
Each eye is unique and that is why we have one of the widest selections of lash styles available. Finding the right lash depends on the makeup look you are seeking, as well as your eye shape. Visit our Lash Guide to find the perfect pair of lashes.
Lower lashes are applied the same way as upper lashes, just placed on the bottom and underneath the lash line. Lower lashes can take your lashes to another dimension of lash length and volume and balance out your look. Check out our Lower Lashes options here!
Please do not apply mascara to your Velour Lashes as this can ruin the quality of the hair and limit the number of uses. Many cosmetic products contain oils that can ruin the shine and quality of the hair. It is, however, okay to apply mascara on your natural lashes before applying your Velour Lashes.
Yes! Because Velour Lashes are made of a material that mimics human hair, you can curl the lashes as if they were your own. We do not recommend using heated eyelash curlers.
We do not recommend wearing Velour Lashes if you have eyelash extensions.
To maximize the number of uses of your Velour Lashes, we highly recommend placing them in its original casing when not in use. This will protect the lashes from dust and moisture and prevent them from being damaged inside your makeup bag. Please refer to our How to Care page for a detailed explanation of how to care for your Velour Lashes.
No, we do not recommend swimming, bathing or going in water in your Velour Lashes as this can ruin the curl and style of the lash.
Payment & Shipping
We are pleased to offer FREE shipping within Canada and the U.S. on orders of $50 or more and flat rate shipping of $6.99 on all international orders. Depending on your location, shipping times may vary. Please refer our shipping details page for full details.
Velour Lashes accepts the following forms of payments: PayPal, Visa, MasterCard, American Express, Discover, Amazon Payments and PayPal payments. Please refer to Payment and Pricing for further details.
If you have created a login with us, you may track your order directly on your account by logging in here and visiting the order status page.
Once your payment is approved, you will receive an e-mail when your order has been processed (may take up to 48 hours). You will also receive a second e-mail once your order has shipped which will include your tracking number and a link to track the journey of your Velour Lashes. Please refer our shipping details page for full details.
Return & Exchange
If you don't love it, return it! We want you to be just as happy with your Velour products as we are! If in any way you are not satisfied with the items you purchased, we promise a full refund within the first 30 days of purchase. All that we ask is for you to return the item in it’s original packaging along with your invoice or receipt.
To request a refund or exchange, please fill out the Returns/Exchange Request Form here. You will be provided with a prepaid shipping label for your return shipment, however, a $2.99 processing fee applies. You must submit your refund request within 30 days of receiving your order. It is absolutely necessary that you follow our online process and receive an email confirmation before shipping back your products.
Only items purchased on velourlashes.com will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return.
Please allow up to fourteen business days (from the date you shipped the package) for us to receive your package and process your return. Once we have completed the return, you will receive a confirmation email. Velour will make the return back to the original method of payment.
The Velour Promise is valid within the first 30 days of purchase. You must provide your receipt along with your returned goods. For your own record, we recommend making a second copy of your receipt.