Privacy Policy

Terms & Conditions

Velour is committed to protecting your privacy to give you a safe online experience. This Statement of Privacy applies to the Velour web site and governs data collection and usage. By using the Velour website, you consent to the data practices described in this statement.

Your financial and identity protection is of utmost importance. That is why we process all payments through PayPal, which is one of the safest and most secure payment processing systems in the world. Furthermore, all personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used solely and exclusively for the purpose of fulfilling your order and making your buying experience a success.


Collection of your Personal Information

Velour collects personally identifiable information, such as your e-mail address, name, address or telephone number. Velour also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Velour. This information can include: your IP address, browser type, domain names, access times and referring web site addresses. This information is used by Velour for the operation of the ecommerce store, to maintain quality services/products, and to provide general statistics regarding use of the Velour web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Velour ’s public message boards, this information may be collected and used by others. Note: Velour does not read any of your private online communications.

Velour encourages you to review the privacy statements of web sites you choose to link to from Velour so that you can understand how those web sites collect, use and share your information. Velour is not responsible for the privacy statements or other content on web sites outside of the Velour and Velour family of web sites.


Use of your Personal Information

Velour collects and uses your personal information to operate the Velour web site and deliver the services/products you have requested. Velour also uses your personally identifiable information to inform you of other products or services available from Velour and its affiliates. Velour may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Velour does not sell, rent or lease its customer lists to third parties. Velour may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Velour may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Velour, and they are required to maintain the confidentiality of your information.

Velour does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Velour keeps track of the web sites and pages our customers visit within Velour, in order to determine what Velour services/products are the most popular. This data is used to deliver customized content and advertising within Velour to customers whose behavior indicates that they are interested in a particular subject area.

Velour web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Velour or the site; (b) protect and defend the rights or property of Velour; and, (c) act under exigent circumstances to protect the personal safety of users of Velour, or the public.


Use of Cookies

The Velour web site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize Velour pages, or register with Velour site or services, a cookie helps Velour to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Velour web site, the information you previously provided can be retrieved, so you can easily use the Velour features that you customized.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Velour services or web sites you visit.

This site uses Google Analytics remarketing codes and logs when users view specific pages or take specific actions on this website. This will allow Velour to provide customized advertisements across the internet based on your specific interests. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to the Velour web site. If you do not wish to receive this type of advertisement from us in the future you can opt out using the opt-out form provided by Google.


Security of your Personal Information

Velour secures your personal information from unauthorized access, use or disclosure. Velour secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.


Changes to this Statement

Velour will occasionally update this Statement of Privacy to reflect company and customer feedback. Velour encourages you to periodically review this Statement to be informed of how Velour is protecting your information.


Contact Information

Velour welcomes your comments regarding this Statement of Privacy. If you believe that Velour has not adhered to this Statement, please contact Velour at info@velourlashes.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.

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