Returns & Exchanges

THE VELOUR PROMISE

If you don't love it, return it! We want you to be just as happy with your Velour products as we are! If in any way you are not satisfied with the items you purchased, we promise a full refund or exchange within the first 30 days of purchase. All that we ask is for you to return the item in it's original packaging along with your invoice or receipt.

Only items purchased on velourlashes.com will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return.

*For international returns see FAQ tab below.

STEP 1

Submit a return request.

STEP 2

A $2.99 processing fee applies to all USA and Canada returns. A $6.99 processing fee applies for all international returns. All exchanges will be handled on a case-by-case basis.

STEP 3

Returns are processed within 5-10 business days of being delivered to Velour Lashes. An email will be dispatched when your return is processed.

QUALIFICATIONS

  • Returns must be shipped out within 30 days of receiving your package.
  • The items must be mailed back in its original packaging along with invoice or receipt.
  • FINAL SALE: Any piece marked as 'final sale' is final and cannot be returned or exchanged.
  • The Velour Lash Book is a FINAL SALE item. No exchanges/returns can be processed for this product.

Frequently Asked Questions

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