If you don't love it, return it! We want you to be just as happy with your Velour products as we are! If in any way you are not satisfied with the items you purchased, we promise a full refund or exchange within the first 30 days of purchase. All that we ask is for you to return the item in it's original packaging along with your invoice or receipt.
Only items purchased on velourlashes.com will be accepted. If your items were purchased at an authorized retailer, please contact that retailer directly to arrange for a return.
A $2.99 processing fee applies to all USA and Canada returns. A $6.99 processing fee applies for all international returns. All exchanges will be handled on a case-by-case basis.
Returns are processed within 5-10 business days of being delivered to Velour Lashes. An email will be dispatched when your return is processed.
Returns must be shipped out within 30 days of receiving your package.
The items must be mailed back in its original packaging along with invoice or receipt.
FINAL SALE: Any piece marked as 'final sale' is final and cannot be returned or exchanged.
The Velour Lash Book is a FINAL SALE item. No exchanges/returns can be processed for this product.
Frequently Asked Questions
For all international returns/exchanges there will be a $6.99 processing fee.
Velour is not responsible for lost or damaged returns or packages. It is the customers responsibility to follow all directions - if the package is sent back to you with postage due, it is the customers responsibility. Velour Lashes will not reimburse additional charges.
Defective items must be reported to customer service (firstname.lastname@example.org) within 24 hours of receiving your package to ensure your refund or exchange is properly processed. Velour also requests that you submit a photo of the defective product.
If the lashes you ordered are not what you were expecting, you can exchange them for a different style. However, you must submit an exchange request first and Velour must receive your old lashes before sending out the new style. Please click here to submit an exchange request.
Follow the steps listed above, you can print your return label right from your computer. Prepaid return labels may only be used once. Velour Lashes will not cover any costs incurred through international exchange rates.
Any products that are purchased as part of a promotion or discount may not be returned or exchanged.
After your return is processed, it will typically take 2 - 5 business days for the funds to show on your bank statement.